FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new outdoor decor arrives safely at your doorstep:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to love your outdoor setup! If you are not completely satisfied with your purchase, you can return your unused item in its original packaging within 30 days of delivery for a full refund.

Q: My item arrived damaged or broken. What should I do? A: Outdoor decor can sometimes be delicate or bulky. While we pack our items with extreme care, damage can occasionally happen during transit. Please take a quick photo of the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & CARE

Q: Are your products safe to leave outside all year round? A: Most QuinoraShop products are specifically engineered with weather-resistant coatings to endure outdoor elements. However, to prolong the lifespan and pristine look of your decor, we recommend bringing highly delicate items indoors during extreme weather conditions such as severe blizzards, hurricanes, or deep winter freezes.